Privacy Policy

Personal Information That May Be Collected

In order to receive promotions, make an appointment, apply for employment, or request a proposal for services, Tuffy Richmond may require you to provide certain personal identifying information, which may include: your name, company name, postal address, e-mail address, and telephone number. We may collect and have collected in the preceding twelve (12) months, the following categories of personal information:

• Identity Data: first name, last name, and e-mail address
• Contact Data: email address, mailing address, and phone number
• Technical Data: IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform
• Usage Data: information about how you use our website
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences
• Payment and financial information

An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information.

Uses Made of the Information

Without your prior consent, Tuffy Richmond will not use your personal identifiable information for any purpose other than that for which it is submitted. We use personal identifiable information for purposes including, but not limited to:

• Contact you regarding your request for information about services, promotions, or an appointment
• Respond to inquiries or requests in connection with our website
• Fulfill your requests for services or an appointment for services
• Handle complaints
• Send communications and administrative emails about our website
• Personalize and better tailor the features, performance, and support of our website for your use
• Send you newsletters and promotional information (you may opt out by clicking "unsubscribe" in the email)
• Improve the quality of our website
• Analyze, benchmark, and conduct research on user data and user interactions

Tuffy Richmond does not sell your Personal Information. In the preceding 12 months, we have not sold personal information.

Disclosure of the Information

Tuffy Richmond may employ or engage third-party companies and individuals to perform business functions on our behalf. These companies and individuals are provided with Personal Information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include content management, website hosting, fulfilling user requests, data storage, providing customer service support, analyzing data, providing marketing assistance, processing payments, and providing customer communication.

Tuffy Richmond may disclose and release your Personal Information to government representatives: (a) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (b) in special cases, such as a physical threat to you or others, a threat to homeland security, or in any cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct.

Use of Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies. These technologies are widely used for security, to learn about and improve upon how users navigate a website, or to enable certain features. Cookies are small data files that are transferred to your hard drive when your browser settings permit the acceptance of cookies.

We use cookies for the following purposes:

• Essential Cookies: enable you to move around the website and use its features
• Performance and Analytics Cookies: Google Analytics helps us understand how our visitors engage with the website (you can install the Google Analytics Opt-out Add-on to prevent this)
• Functionality Cookies: remember the choices you make on the website

You can block or disable cookies on your device at any time by indicating this in your web browser preferences. Please note that we do not alter our website's data collection and use practices when we see a "Do Not Track" signal from your browser.

Children's Privacy

Our website and services are not directed or intended for children under thirteen (13) years of age. Tuffy Richmond does not knowingly collect Personal Information from individuals under thirteen (13) years of age. If you are under thirteen (13) years of age, you should not provide Personal Information on this website. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us so that we may delete and remove such child's information from our systems.

Information Security

Tuffy Richmond employs physical, electronic, and managerial procedures to safeguard the security and integrity of Personal Information. Billing and payment data is encrypted whenever transmitted or received online. We use secure server software (TLS/SSL) to process all financial transactions and user requests.

However, transmissions protected by industry standard security technology cannot be made absolutely secure. Consequently, we do not warrant the security of our servers, nor do we warrant that your information will be completely secure or not be intercepted while being transmitted over the Internet.

Your Privacy Rights

The California Consumer Privacy Act (CCPA) grants certain rights to California residents. To the extent California data privacy laws apply to our processing of your personal information, you are entitled to the following rights:

• Right to Access: You have the right to request what personal information we have collected, used, or disclosed about you in the twelve (12) months preceding your request.
• Right to Correction: You have the right to request the correction of the personal information that you provided to us.
• Right to Deletion: You have the right to request that we delete Personal Information collected about you.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information to third parties. We, however, do not sell user personal information.
• Right to Know: You have the right to receive information regarding the specific personal information we have collected, the sources, the purposes, and categories of third parties to whom it was disclosed.
• Right to Data Portability: You have the right to receive a copy of your electronic personal information in a portable and readily useable format.
• Right to Non-Discrimination: You have the right to not receive discriminatory treatment if and when you exercise your rights under the CCPA.

To exercise your privacy rights, please contact us using the information below.

Text Marketing Terms and Conditions

We may utilize a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number for a request for any services or products, or subscribing via our subscription form, you agree that we may send you text notifications and text marketing offers. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, you may reply with STOP to any mobile message sent from us. Message and data rates may apply. For any questions please text "HELP" to the number you received the messages from.

Opt-Out & Unsubscribe

We respect your privacy and give you opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from tuffyrichmond.com by contacting us at the address or phone number listed below, or by clicking "unsubscribe" on the emails you receive.

Changes to This Policy

Tuffy Richmond reserves the right to change or update this Policy at any time. A notice of any material change will be posted on our website for thirty (30) days prior to the implementation of such change. We encourage you to periodically review this Policy to be informed of how we are protecting your information.