Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

January 28, 2024

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Richmond. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Richmond as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Richmond, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Richmond
3473 COUNTY LINE RD
CASCO, WI 48064
5865001414

More articles from Tuffy Richmond

"Current" Affairs (Blown Fuses)

July 28, 2025

You may be driving along and find that suddenly your radio stops working. There are no numbers on the display. Then when you get home, you notice the garage door opener doesn't do a thing when you press the button. Hmm, this was working just fine this morning. Are the two problems somehow rela... More

What's in a Number? (What Tire Numbers Mean)

July 21, 2025

You've probably never paid much attention to the writing on the sides of your tires, but they contain a wealth of information. There's a long combination of letters and numbers that can tell you a whole lot about what tires your vehicle was designed to be riding on. Let's check out this example... More

Beware of Potholes! (Avoiding Pothole Damage)

July 14, 2025

You may live in a region where roads become pockmarked with craters known better as potholes. They're caused by moisture seeping through a compromised road surface that can freeze, expand and literally punch holes in the road. And when your vehicle hits one of those holes that's big enough, the... More